Wpływ wybranych czynników otoczenia bankowego na włączenie cyfrowe społeczeństwa

Mateusz Folwarski

doi:10.26354/bb.4.3.84.2021

Published : 2021-10-18

Vol. 84 No. 3 (2021)

Addressing Financial Exclusion with Digital Banking Services

Mateusz Folwarski

https://orcid.org/0000-0001-6109-9110

DOI: https://doi.org/10.26354/bb.4.3.84.2021

Abstract

The digitization of banking services in recent years has had a substantial impact on banking
distribution channels. The increasing use of mobile devices presents a significant challenge
for the banking sector and forces financial institutions to focus their actions on encouraging
consumers to use electronic distribution channels for banking services, which influences the
manner and frequency of use of banking services. The purpose of the article is to analyze the
impact of the digitalization of banking services and digital inclusion of the society on financial
inclusion. Explanatory variables were divided into four groups, which include the macroeconomic
and technological factors, the infrastructure of the banking system and selected
measures of the banking sector effectiveness. The article provides also an in-depth analysis
of the impact of the level of education of the society on digitally-based financial inclusion.
An analysis of factors influencing digital and financial inclusion was carried out in European
Union countries for the years 2012–2019. The data for the research was obtained from the
IMF (Financial Access Survey), ECB (Statistical Data Warehouse), Eurostat, BIS, ESMA databases.
The article specifies the essential factors related to digitally-based financial inclusion
of a society, confirming the previous findings and indicating new variables affecting financial
inclusion, including the role of the society’s educational level.

Keywords:

digitalization, financial inclusion banking

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Folwarski, M. (2021). Addressing Financial Exclusion with Digital Banking Services. Safe Bank, 84(3), 81–98. https://doi.org/10.26354/bb.4.3.84.2021

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